Shipping policy

White Glove Delivery:

Furniture items will be delivered third-party by a delivery service provider during their weekday operating hours. Once ready to be delivered, a local delivery carrier agent representative will reach out to you directly to schedule a time that works for you to deliver your piece. 

The local carrier agent representative will assist in moving and placing the piece in the desired space of your home (no more than one flight of stairs) and will remove all packaging. Before your appointment, please make sure the walkway and the area where you’d like the item placed are clear. The delivery agents are not permitted to move existing furniture to make room for the new item. They are also unable to remove unwanted furniture or make any modifications to your home.

All shipments must be inspected upon delivery and any damages noted on the bill of lading.  If a defect is discovered, please contact our Customer Service team within 48 hours at retail@weidnerhasou.com.